Transcat respects your privacy and is committed to protecting it. We provide this Privacy Policy ("Policy") to inform you of our privacy policy and practices and of the choices you can make about the way your information is collected and used. This Policy applies to https://www.transcat.com/, https://www.pipettes.com/, https://www.tangentlabs.com/ and https://www.ticms.com/ (the "Sites").
(the "Site") and governs our data collection and usage generally beyond the Site.
Collection of Your Personal Information
In order to better serve our customers, Transcat may collect personally identifiable information ("Personal Information"), such as your:
- First and Last Name
- Mailing Address
- Email Address
- Phone Number
- Employer or Company Name
- Information Regarding Requested Projects
- Information Regarding Purchases or Transactions
This collection is primarily limited to information concerning our customers, potential customers, as well as business partners and suppliers. If you or your company purchase products or services from Transcat, we also collect billing and payment information. This information is used to complete the relevant transaction.
We may also receive information about you from other sources, including from users of our services or third-party services and organizations. This may include comments you share with others concerning your or your company's experience with our products or services.
You may be required to provide certain Personal Information to us when you or your company elect to obtain certain products or services from us. These may include Personal Information required for: (a) registering for an account; (b) signing up for offers, service, or warranty protection from selected third parties; (c) sending us an email message; or (d) submitting your credit card or other payment information when ordering and purchasing services. We may also collect Personal Information from visitors to our offices or lab locations.
Use of Your Personal Information
Transcat collects and uses your Personal Information to operate and deliver the services you have requested or otherwise for Transcat's business purposes, such as identifying potential customers and securing its networks and premises.
Transcat may also use your Personal Information to inform you of other services available from Transcat and its affiliates.
Employment-Related Information
If you apply for a job, or are already employed with us, we may collect Personal Information in a number of circumstances. Personal Information we may collect includes: name, address, telephone number and other contact information; educational or other credentials, employment history and experience, volunteer work, and other information necessary to evaluate a candidate's suitability for employment; together with any other information we may collect with your consent or as required by applicable law. For more information on Personal Information we collect in the employment context, please click here.
Disclosing Information to Third Parties
Transcat does not sell Personal Information to third parties.
Transcat may disclose Personal Information to trusted service providers, including to send you email or postal mail, provide customer support, or otherwise support our services. We may also disclose Personal Information to our affiliates and/or subsidiaries.
Transcat may disclose your Personal Information, without notice, if required to do so by law or in the good faith belief that such action is necessary to: (a) comply with applicable law or comply with legal process served on Transcat; (b) protect and defend the rights or property of Transcat; and/or (c) take action to protect the personal safety of users of Transcat, or the public.
Tracking User Behavior
Transcat may keep track of the websites and pages our users visit within the Sites, to determine what Transcat services are the most popular and otherwise improve the Sites' functionality. This data may be used to deliver customized content and advertising within Transcat to customers whose behavior indicates that they are interested in a particular product, service, or subject area.
Automatically Collected Information
Information about your computer hardware and software may be automatically collected by Transcat when you visit the Sites. This information can include: your IP address, browser type, domain names, access times and referring website addresses. This information is used for the operation of the Sites, to maintain quality of the Sites, and to provide Transcat general statistics regarding use of the Sites.
Use of Cookies
The Sites may use "cookies" to help you personalize your online experience. A cookie is a text file that is placed on your device by a web page server. Cookies are uniquely assigned to you and can generally only be read by the organization that issued the cookie to you.
One of the primary purposes of cookies is to provide a convenience feature, for example to tell the web page server that you have returned to a specific page. In addition, if you register with the Sites or services, a cookie helps Transcat to recall your specific information on subsequent visits. This simplifies the process of recording your Personal Information, such as billing addresses, shipping addresses, and so on. When you return to the same Site using cookies, the information you previously provided can be retrieved, so you can easily use the Transcat features that you customized.
You have the ability to accept or decline cookies. Most Web browsers automatically accept cookies, but you can usually modify your browser settings to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of the Transcat services or Sites you visit. Your browser may have a "Do Not Track" feature. This lets you tell websites you visit that you do not want to have your online activity tracked. These features are not yet uniform across browsers. Accordingly, Transcat does not currently respond to these signals.
Cookie Listing
| ID |
Cookie Name |
Cookie Provider |
Cookie Group |
Description |
Cookie Type |
| 1 |
PHPSESSID |
Magento |
Essential |
To store the logged in user's username and a 128bit encrypted key.This information is required to allow a user to stay logged in to a web sitewithout needing to submit their username and password for each page visited. Without this cookie, a user is unabled to proceed to areas of the web site that require authenticated access. |
1st Party |
| 2 |
private_content_version |
Magento |
Essential |
Appends a random, unique number and time to pages with customer content to prevent them from being cached on the server. |
1st Party |
| 3 |
form_key |
Magento |
Essential |
A security measure that appends a random string to all form submissions to protect the data from Cross-Site Request Forgery (CSRF). |
1st Party |
| 4 |
store |
Magento |
Essential |
Tracks the specific store view / locale selected by the shopper. |
1st Party |
| 5 |
mage-messages |
Magento |
Essential |
Tracks error messages and other notifications that are shown to the user, such as the cookie consent message, and various error messages, The message is deleted from the cookie after it is shown to the shopper. |
1st Party |
| 6 |
mage-cache-storage-section-invalidation |
Magento |
Essential |
Forces local storage of specific content sections that should be invalidated. |
|
| 7 |
mage-cache-storage |
Magento |
Essential |
Local storage of visitor-specific content that enables e-commerce functions. |
1st Party |
| 8 |
mage-cache-sessid |
Magento |
Essential |
The value of this cookie triggers the cleanup of local cache storage. |
1st Party |
| 9 |
section_data_ids |
Magento |
Essential |
Stores customer-specific information related to shopper-initiated actions such as display wish list, checkout information, etc. |
1st Party |
| 10 |
recently_viewed_product |
Magento |
Marketing |
Stores product IDs of recently viewed products for easy navigation. |
1st Party |
| 11 |
recently_viewed_product_previous |
Magento |
Marketing |
Stores product IDs of recently previously viewed products for easy navigation. |
1st Party |
| 12 |
recently_compared_product |
Magento |
Marketing |
Stores product IDs of recently compared products. |
1st Party |
| 13 |
recently_compared_product_previous |
Magento |
Marketing |
Stores product IDs of previously compared products for easy navigation. |
1st Party |
| 14 |
apt.uid |
Magento |
Analytics |
Set by the Gainsight PX library indirectly used by the Admin Analytics module. The purpose of this cookie is to allow persistent ID tracking under the top-level domain of the product and is used as a reference ID to the user entity. Being used only in an administrative area of a store. Not applicable to shoppers. |
|
| 15 |
cf_clearance |
Cloudflare |
Essential |
Cloudflare Stores proof of a passed challenge. When present, it prevents the need to issue another challenge. It is required to access an origin server. |
|
| 16 |
OTZ |
Google Analytics |
Analytics |
Google analytics to track website traffic information |
3rd Party |
| 17 |
UULE |
Google Analytics |
Analytics |
a Google cookie used to store precise location data (latitude and longitude) to provide location-relevant search results and ads. |
3rd Party |
| 18 |
_ga |
Google Analytics |
Analytics |
Used to distinguish users. |
1st Party |
| 19 |
wp_ga4_customerGroup |
Google Analytics |
Analytics |
Used by websites implementing Google Analytics 4 (GA4) to categorize users into different groups based on their website interactions |
1st Party |
| 20 |
__utma |
Google Analytics |
Analytics |
This is a persistent cookie which expires in 2 years by default and distinguishes between users and sessions. It is used to track first visit, last visit, current visit, and number of visits to calculate new and returning visitor statistics. |
1st Party |
| 21 |
__utmc |
Google Analytics |
Analytics |
Contains a timestamp of the exact moment in time when a visitor leaves the website. This works with _utmb to calculate when you close your browser to calculate how long a visit takes |
1st Party |
| 22 |
__utmz |
Google Analytics |
Analytics |
This cookie keeps track of entry point into your website storing traffic source, medium, campaign, and search term used to land on your website |
1st Party |
| 23 |
_gcl_au |
Google Analytics |
AdSense |
Used by Google AdSense for experimenting with advertisement efficiency across websites using their services |
1st Party |
| 24 |
ANONCHK |
Microsoft Clarity |
Statistic |
Used to store session ID for a users session to ensure that clicks from adverts on the Bing search engine are verified for reporting purposes and for personalisation |
3rd Party |
| 25 |
CLID |
Microsoft Clarity |
Statistic |
Identifies the first-time Clarity saw this user on any site using Clarity. |
3rd Party |
| 26 |
_clck |
Microsoft Clarity |
Statistic |
Persists the Clarity User ID and preferences, ensuring that all site interactions are attributed to the same user ID. |
1st Party |
| 27 |
_clsk |
Microsoft Clarity |
Statistic |
Connects multiple page views by a user into a single Clarity session recording. Used by Microsoft Clarity. |
1st Party |
| 28 |
_hjSession_ |
HotJar |
Statistic |
Used by Hotjar to hold current session data. |
1st Party |
| 29 |
_hjSessionUser_ |
HotJar |
Statistic |
This cookie is set when the customer first lands on a page with the Hotjar script |
1st Party |
| 30 |
_uetsid |
Microsoft Bing Ads |
Marketing |
Bing to determine what ads should be shown that may be relevant to the end user perusing the site. |
1st Party |
| 31 |
_uetvid |
Microsoft Bing Ads |
Marketing |
Used by Microsoft Advertising to store a unique, anonymized visitor ID to personalize marketing. |
1st Party |
| 32 |
AMCV_ AdobeOrg |
Adobe Experience Cloud |
Analytics |
Adobe Experience Cloud ID (AMCV) cookie used to uniquely identify a visitor across a website for tracking and analytics. |
3rd Party |
| 33 |
invoca_session |
Invoca MKT |
Marketing |
Stores information containing marketing data captured from the URL and cookies. |
1st Party |
| 34 |
ASP.NET_SessionId |
InContact CXOne Digital Live Chat |
|
Live Chat Agent |
1st Party |
| 35 |
AWSALB |
InContact CXOne Digital Live Chat |
|
Live Chat Agent |
1st Party |
| 36 |
AWSALB |
InContact CXOne Digital Live Chat |
|
Live Chat Agent |
1st Party |
| 37 |
AWSALBCORS |
InContact CXOne Digital Live Chat |
|
Live Chat Agent |
3rd Party |
| 38 |
_biz_nA |
Adobe Marketo |
Marketing |
A sequence number that Marketo Measure includes for all requests for internal diagnostics purposes. |
1st Party |
| 39 |
_biz_pendingA |
Adobe Marketo |
Marketing |
Temporarily stores analytics data until successfully sent to Marketo Measure server. |
1st Party |
| 40 |
_biz_uid |
Adobe Marketo |
Marketing |
Uniquely identify a user on the current domain. |
1st Party |
| 41 |
_BUID |
Adobe Marketo |
Marketing |
Mapping between Marketo Measure cookie ID on the tenant's domain and its Doubleclick impression cookie ID. |
1st Party |
| 42 |
mg |
Adobe Commerce |
Statistic |
|
3rd Party |
| 43 |
MR |
Microsoft Bing |
Analytics |
Used by Microsoft Clarity to indicate whether to refresh MUID. |
3rd Party |
| 44 |
MUID |
Microsoft Bing |
Analytics |
Microsoft User Identifier tracking cookie used by Bing Ads. It can be set by embedded microsoft scripts. |
3rd Party |
| 45 |
MUID |
Microsoft Clarity |
Statistic |
Microsoft User Identifier tracking cookie used by Bing Ads. It can be set by embedded microsoft scripts. |
3rd Party |
| 46 |
SM |
Microsoft Clarity |
Statistic |
|
3rd Party |
| 47 |
SRM_B |
Microsoft Bing |
Analytics |
Identifies unique web browsers visiting Microsoft sites. |
3rd Party |
| 48 |
test_cookie |
|
Analytics |
CheckForPermission |
3rd Party |
| 49 |
__cf_bm |
Cloudflare |
Essential |
Cloudflare Stores proof of a passed challenge. When present, it prevents the need to issue another challenge. It is required to access an origin server. |
3rd Party |
Links
The Sites may contain links to other sites. Please be aware that we are not responsible for the content or privacy practices of such other sites. We encourage users to be aware when they leave our Sites and to read the privacy policy of any other site that collects their Personal Information.
Social Media
The Sites may contain social media features, such as a "like" button or similar features. These features may collect information such as your IP address, the page you are visiting on our Sites, and may place a cookie to collect data and perform other functions. To the extent you interact with a social media link hosted by a third-party, your interaction is governed by the privacy policy of the company providing it.
Security of Your Personal Information
We employ reasonable and appropriate security measures to protect against unauthorized access to or alteration of your Personal Information. Unfortunately, no data transmission over the Internet or any wireless network can be guaranteed to be 100% secure. As a result, while we strive to protect your Personal Information, there are security and privacy limitations inherent to the Internet which are beyond our control. The security, integrity, and privacy of Personal Information and data exchanged electronically between you and us cannot be guaranteed.
In order to keep your account safe, we recommend not sharing your login information with others. We also recommend using a unique username and password.
Data Rights
US Data Rights
Depending on where you reside, you may have the following rights with respect to your personal information, in certain circumstances:
- The right to know the categories and specific pieces of personal information we have collected about you in the last 12 months, the sources from which the personal information was collected, and the business purpose for collecting such information;
- The right to know whether and how we sell or disclose your personal information, to whom we sell or disclose your personal information and the categories of personal information sold or disclosed, and the business purpose for selling or disclosing your personal information;
- The right to request a copy of the specific pieces of personal information we have collected about you in the last 12 months;
- The right to request that we not sell your personal information;
- The right to request that we delete the personal information that we have collected from you, in certain circumstances;
- The right to opt out of targeted advertising;
- The right not to receive discriminatory treatment for the exercise of your privacy rights; and
- The right to appeal denial of your request.
You may make a request to exercise these rights by contacting us at 855-451-3587, or by emailing us at privacy[at]transcat.com. Currently, some of the Personal Information that Transcat collects is not subject to the rights noted above.
Upon receipt of a request to exercise your rights, we may request additional information in order to verify your identity. You may also be required to confirm your identity under relevant law or regulation. To the extent possible, we will utilize information already in our possession to verify your identity. Any information you provide in connection with such verification will be deleted as soon as practicable following your request and not used for any other purpose.
You may be able to designate an authorized agent to make a request on your behalf. If you submit a request through an authorized agent, we may require that the authorized agent provide proof that the authorized agent has been authorized by you to act on your behalf, and we may still require you to verify your identity in accordance with the above and directly confirm that you provided the authorized agent with permission to submit the request.
We will respond to your request in the time frame required by law, which is usually between one month and 45 days, depending on where you reside. We may extend the time to respond to your request for up to 90 days, or three months, in total.
You have the right to not be discriminated against for exercising any of your rights. For example, Transcat will not deny you or your company goods or services; charge different prices or rates for goods or services, including through the use of discounts or other benefits or imposing penalties; provide a different level or quality of goods or services to you; suggest that you will receive a different price or rate for goods or services or a different level or quality of goods or services.
California law permits consumers who are California residents to request and obtain from us once a year, free of charge, information about the personal information, if any, we disclosed to third parties for direct marketing purposes within the immediately preceding calendar year. Currently, we do not disclose Personal Information in this way.
If you are a California resident and would like to make such a request, please submit your request in writing to:
Transcat Inc.
35 Vantage Point Drive
Rochester, NY 14624
Attn: Privacy Officer
The chart below summarizes our practices in relation to your personal information over the preceding 12 months.
| Category of Information Collected |
Source of Information |
Purpose for Collection |
Third Parties to whom Information is Disclosed and Specific Purpose for Disclosure |
| Identifiers, such as real name, postal address, unique personal identifier, online identifier, Internet Protocol address, email address, account name or other similar identifiers |
You, your company, referral sources, contracts, and/or your use of our Sites |
To contact you; provide you with, services or information you request; to process your transactions; or to improve our services |
We disclose your information to service providers, such as mailing fulfillment vendors or Cloud services providers. We may also share your personal information with other service providers, such as professionals, like attorneys or accountants, where necessary for our business. We may share information about your transactions and experiences with our affiliates. |
| Other identifiers such as signature, telephone number, credit card number, or debit card number |
You, your company, referral and/or your use of our Sites |
See above |
See above |
| Internet or other electronic network activity information, including, but not limited to, browsing history, search history, and information regarding your interaction with the Sites, an application, or advertisement |
You and/or your use of our Sites |
See above |
See above |
| Inferences we draw from any of the information identified above to create a profile about you reflecting your preferences |
You, your company, referral sources, contracts, and/or your use of our Sites |
See above |
See above |
We retain the categories of information identified above for as long as they are needed for a business purpose; for example, we retain contact information for current and former Transcat customers, so we can serve them better.
EU Data Rights
Transcat is based primarily in the United States and the majority of its data processing activities are restricted to the United States. Accordingly, when Transcat interacts with individuals from the European Union or European Economic Area, the data protection rules in place in those regions usually do not apply. However, if your personal information is processed in the context of our activities as a data controller in the European Union, if any, you have the following statutory rights with regards to your Personal Data under the General Data Protection Regulation ("GDPR"):
- you can request access to your personal information, including the provision of a copy of the personal information subject to processing;
- you can ask us to update or correct any inadequate, incomplete or inaccurate data;
- you can request erasure of your personal information;
- you can restrict the processing of personal information;
- where processing is based on our legitimate interests including profiling, you have the right to object to such processing;
- where we process your personal information for direct marketing purposes, you have the right to object to such processing at any time;
- where processing is based on your consent, you have the right to withdraw consent at any time, without affecting the lawfulness of processing based on consent before its withdrawal;
- where processing is based on consent or on a contract, you have the right to data portability, meaning that you can ask us to provide your personal information in a structured, commonly used and machine-readable format for your use or transfer to another controller.
If you wish to exercise any of the rights described above or you have any questions or concerns about how we treat your Personal Information, please contact us via these methods:
- Send an email to privacy[at]transcat.com
- Mail a letter to us at the address below
- Our representative in the European Union can be reached at:
- NEXA | EAM
Office No. 1, Unit 11
Faber-Castell Business Campus
Fermoy, Co. Cork, Ireland
If you believe that our processing of personal data concerning you is unlawful, you have the right to complain to the relevant supervisory authority, which you can contact as follows: the Irish Data Protection Commission at https://forms.dataprotection.ie/contact.
Our Sites and the servers and facilities that maintain the data we hold are operated in the United States and other countries outside of the European Union. If you are located in the European Union, Canada or elsewhere outside of the United States, please be aware that information we collect may be accessed, transferred to and processed in the United States. By using the Sites, or providing us with any information, you consent to the collection, processing, maintenance and transfer of such information in and to the United States and other applicable jurisdictions in which the data protection laws may not be as comprehensive as or equivalent to those in the country where you reside and/or are a citizen.
Children Under Sixteen
Transcat takes special care to protect the privacy of children under the age of 16 and encourages parents to be an active participant in their child's online activities and interests. We abide by the Children's Online Privacy Protection Act (COPPA) requirements and Transcat will not knowingly collect data from children under 16, unless necessary for business purposes, for example in relation to employee benefits. If we discover personal data from a child, we will delete such data. If you become aware that we may have collected data from children under age 16, please contact us at privacy[at]transcat.com.
Customer Communications
From time to time, Transcat may contact you via email for the purpose of providing announcements, promotional offers, alerts, confirmations, surveys, and/or other general communication.
If you would like to stop receiving marketing or promotional communications via email from Transcat, you may opt out of such communications by following the opt-out instructions in the email or by emailing privacy[at]transcat.com.
Transcat may also contact you via text message for the purpose of purchase confirmations, alerts, and/or other general communication. To unsubscribe from any text messages that may be sent, you may contact us via email at privacy[at]transcat.com.
Changes to this Policy
Transcat reserves the right to change this Privacy Policy from time to time. In the event of any changes, we will make the updated version of the Policy available on our Sites and may also notify you, at our discretion, through other reasonable means.
Contact Information
If you have any questions or comments regarding this Privacy Policy, please contact Transcat at:
