Will you send me a reminder of when my equipment is due for calibration? Yes, we will send you reminders prior to your instruments due date, as well as after its due date in case it was missed. You can also check what instruments are due for calibration via our C3 Asset Management System
Do you offer volume-based pricing? We do, for more information, please contact your Sales Representative or submit your request here.
How long do repairs take? Generally, we complete most repairs within 20 business days after receipt of your instrument including the calibration of the instrument. Depending on a number of factors, including parts availability, the time frame may vary.
Why do all repairs get sent to Houston? Our Houston lab is the primary repair center for our network of labs.Some minor repairs may be performed at a local lab if possible.
Who do I contact for technical advice? Your primary point of contact for any technical issues should be your Sales Representative. They will, if needed, reach out to a number of technical resources within the company to assist you.
How can I look up the completion date of the units I sent in for calibration? You can check the status of your instruments real-time via our C3 Asset Management System
Do you repair units? We can repair many units we calibrated at our Houston Repair Center. Some instruments may not be able to be repaired based on a number of factors. For specific information, please contact your Sales Representative.
Do you sell used instruments? Yes, we do, please ask your Sales Representative for the details or visit: Our Used Test Equipment Store.
Can you help me with the instruments that Transcat does not have the capability to calibrate? Yes. We offer to manage any third-party calibrations and/or repairs as a convenience to you. We have a networkof approved vendors we use in these cases. We will never send an instrument out without your prior approval.All calibrations managed by use have all the vendor's calibration documents scanned and entered into our C3 Asset Management System for your future reference.
What are the advantages in having new instruments calibrated? There are a number of reasons for calibrating a brand new instrument. The primary reason is to have the assurance that the instrument meets its published specifications prior to you putting it in service and inducing potential risk in your measurement assurance program. Please visit http://www.transcat.com/calibration-services/service-types/new-instrument-calibration/ for more information
I have lost or damaged my calibration certificate, how can I get another one? You can access all of your calibration certificates by logging in to your C3 Customer Portal account. Once logged in, select the Asset pod, or use the “Search Everything” field at the top of each screen. From the asset listing, select the + symbol at the left of the screen to view orders. Locate the order for which you would like to print the certificate. Select the icon which looks like a document. From the pop-up window, select the document or documents you would like to print and select “View Documents”. If no documents load, check the upper right-hand corner of the internet search bar for a small symbol indicating the pop-up was blocked. Select this and allow the pop-up. The document will be displayed as a PDF file and can be printed or downloaded.
My new instrument says it comes with a certificate. Is this a calibration certificate from Transcat? If the new instrument lists a certificate in the ‚each unit includes‚ statement then that certificate is being provided by the OEM. Please review our page on reasons to calibrate a brand new instrument through Transcat. http://www.transcat.com/calibration-services/service-types/new-instrument-calibration/
Do you rent or provide loaner equipment? Yes, we offer many instruments for both short and long-term rental.Please ask your Sales Representative for the details or visit: Our Rental Store
Do you charge an evaluation fee? If a unit is sent in for calibration only but is found to need repair, there will be an evaluation charge or the actual calibration price, whichever is lower. If a unit is sent in initially for repair and the estimate is declined, an evaluationfee will be applied. If a unit is sent out to a third party for the repair and the repair estimate is declined, the vendor's evaluation fee will be applied.
Can I use a personal check to pay for my order? If you pay via personal check, we will need to wait for the check to clear your bank before your order is processed.If you need to pay by check, a bank check or money order would expedite your order.
I have a daily or transactional limit on my corporate card, is therea way to process the payment over several days or transactions? Requests that require multiple cards or multiple transactions need to be handled by a credit representative. Please contact our Credit Analysts at 800-800-5001 or via email to firstname.lastname@example.org with your specific request. Please be sure to leave a phone number in your message should Credit need to contact you for more information.
How do I download my validation documents? You can access all of your validation documents by logging in to your C3 Customer Portal account. Once logged in, select the Asset pod, or use the “Search Everything” field at the top of each screen. From the asset listing, select the + symbol at the left of the screen to view orders. Locate the order for which you would like to print the documents. Select the icon which looks like a document. From the pop-up window, select the document or documents you would like to print and select “View Documents”. If no documents load, check the upper right-hand corner of the internet search bar for a small symbol indicating the pop-up was blocked. Select this and allow the pop-up. The document will be displayed as a PDF file and can be printed or downloaded.
Where do I check the status of equipment currently being calibrated? You can view the current status of your calibration by logging in to your C3 Customer Portal account. Once logged, in select the “In Process Orders” pod. You can use the filter or sort functions to locate the order for your equipment. The “Expected Delivery Date” column will give the current expected completion date. Further over in the row, you will see a “Status” column which provides additional information on the status. If the status indicates “Waiting for Customer Approval” and you have not received communication from the lab, please reach out to your order contact or email email@example.com.
How do I know when my assets/equipment are due for recalibration or validation requalification? You can view the current due date of your equipment on your C3 Customer Portal account. Once logged in, you can view assets past due or coming due for recalibration or validation requalification within the next three months. From the main home page, you will then select the applicable “Asset Due” pod. This will open the asset listing of items coming due for the specified time period. Check the Asset Details to view recalibration or validation requalification due dates for items not past due or coming due in the next three months. A due date is not assigned to your assets until the order completes; if the order is still in a pending status, you will not see the new due date.