Frequently Asked Questions
Is Transcat open for business?
A: Transcat is open! Our staff
is committed to continue supplying the products and services that are
required to maintain viability for all our customer’s
Q: Does Transcat have an
emergency preparedness plan? Does Transcat have a business continuity
plan that addresses pandemics?
A: Transcat does have a pandemic
protocol as well as business continuity plans in place to ensure that
we are able to provide uninterrupted service to our
Transcat is considered an essential business,
supporting many other essential businesses within manufacturing
& services including hospitals, critical infrastructure,
government, aerospace, defense agencies, food producers, and utility
Protocols for Reducing
Does Transcat have screening protocols for suppliers/contractors
returning to work following any international travel after March 7,
2020 or who have been in close contact or with someone who is
potentially or confirmed as being infected with
A: The health and safety of our
employees, customers and partners are always a top priority at
Transcat. We are closely monitoring the recommendations made by the
Center for Disease Control (CDC) and are strictly following CDC
guidelines. This includes limiting visitors and contractors who can
enter our building and requiring that they self-assess before doing
Anyone who has traveled outside of their resident state is not permitted to enter a Transcat facility within 14 days of their return and are symptom free.
In the Office: To
practice social distancing, and prevent the potential further spread
of this virus, our employees who can perform their jobs outside our
office or labs are working from home. Anyone who has been in contact
with a confirmed or suspected COVID-19 case is required to
self-quarantine, per CDC guidelines.
information on CDC guidelines, go to: https://www.cdc.gov
Supply Chain Impact
Q: Is Transcat experiencing
any direct or indirect impacts with supply chain from the outbreak
(e.g., supply shortages, personnel attendance, safety concerns,
A: As a service provider and
distributor, Transcat works with 3rd party service providers as well
as test equipment manufacturers. We anticipated potential delays due
to the COVID-19 outbreak and added inventory on many high-demand
We are experiencing some delays on new
product deliveries from a few select manufacturers, and some service
providers have temporarily closed due to their local and state
restrictions; The expectation is this will subside in the upcoming
weeks. We are also regularly communicating with all 3rd party vendors
to capture any updates and communicate those updates with our
Does Transcat anticipate that support for customers could be
interrupted by COVID-19 due to lack of or delay of supplies, critical
A: Transcat’s lab and
distribution operations remain open and we do not anticipate
significant disruptions to our ability to service our customers in the
short-term. We are working with our strategic product partners to
minimize any potential delivery delays in the coming months.
Q: Does Transcat have
any vulnerable process areas that may be compromised?
contingency plan has been prepared for each lab in our network and we
have been working with our staff diligently to adjust technician
schedules to adapt to this fluid situation and ensure delivery of the
essential services we provide for many of our customers.
Q: What can I do if my
facility closes and I have a Transcat shipment on its way to
Our goal is to get your equipment to you as quickly as possible. Given
the present rapidly- changing environment, we have ramped up our
communication between our carriers and our customers to ensure that we
take all steps to get your equipment in your hands.
We are working closely with our preferred carrier, UPS, to
stay current on their policies regarding holding shipments, and
delivery attempts if/when a business is closed. Our team is
proactively reaching out to our customers to gain information on
potential changes in hours or closures.
The below are a few recommendations based on
If UPS is informed of a temporary closure of a location, they will try to automatically hold shipments until the location is open up to 14 days (warehouse space may be limited). UPS is continuing to attempt to deliver 3 times before returning shipment to sender.”
to “If UPS is informed of a temporary closure of a location, they will attempt to deliver 3 times before returning shipment to sender.
Contact UPS to
redirect shipments to a different delivery address before shipment is
For more information please visit https://www.ups.com/us/en/about/news/important-updates.page